Friday I got this bright idea to reinstall my operating system, clear out files, and just really get my laptop running smoothly. I had so much info on it from grad school and programs galore. Soooo, ghost it. Sounds easy enough, and it would have been had I not forgotten one little, tiny, itsy-bitsy thing. . . Drivers are required to make all hardware function well on a computer. I failed to obtain the drivers disk from its hiding place. I still have NO idea where it is. I was in a funk yesterday b/c I couldn’t get my wireless to work. I couldn’t even connect directly into the modem b/c the ethernet wouldn’t work. ARGH!!! Frustrating! Djembe, being the sweet and practical man he is, suggested I just use the PC and call a computerguy friend on Monday. OK, look here Mr. Practical… You have been married to me for almost 11 years you should know how I feel about my projects by now. I am headstrong and determined. I want to finish this project not Mr. Computerguy. Besides, I really didn’t want to explain to Mr. Computerguy my stupidity. I put it aside yesterday only to pick up and try again today. Same problem. Jem, being the sweet and practical man he is, suggested getting on Dell’s site. OK…not a bad idea. I mean, I didn’t think of it…but it just…might…work. IT DID! I was able to access Dell’s website and find all of my hardware components for my system, but I wasn’t sure what specifically I needed. Now, Dell, being the delightful computer company they are, has a chat feature for their tech support. So I logged in, posted my question and waited my turn, only two minutes and I didn’t have to listen to their hold music. Mr. Dell guy logs into the chat area to help. He kindly, and I do mean kindly, answered my questions and sent links to all the drivers I would need to make my operating system work. It was A-1 customer service. I was SO glad for the help and my laptop is up and running with no problems. Dude…I am SO glad I gotta Dell!
I would like to thank Djembe for patiently loving me through my psycho frantic frustration. ~*~
January 22nd, 2006 at 7:43 pm
good to know that things turned out ok for you….we have HP and forget calling them…it’s a nightmare!
Here via Michele
January 22nd, 2006 at 7:50 pm
Thanks for visiting my blog…. you have some very cute kids… ill be back for more
jeff
January 23rd, 2006 at 3:13 pm
Don’t you just feel invincible when it all works out? I was able to fix the router for my kids, so Starcraft would work again and what was really nice about it, was that my 15 y/o sat and worked it out with me. So he got to learn about troubleshooting.
Glad it worked out for you with Dell, our lap top is 5 years old and still going strong. Dell is good.
January 23rd, 2006 at 9:39 pm
I LOVE my Dell. Always have and that is even without trying the online support. Glad you’re up and running again!
January 24th, 2006 at 7:55 am
You’re welcome dear~